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FAQs

Frequently Asked Questions (FAQs)

About Our Products

1. What types of products do you sell?

We specialize in electrical circuit breakers, panels, motor controls, switchgear components, and other electrical distribution equipment. Our inventory includes new, reconditioned, and hard-to-find or obsolete parts.

2. Are your breakers new or refurbished?

We offer both new and reconditioned breakers. Each product listing specifies its condition, and every reconditioned unit is professionally tested and certified to meet performance and safety standards.

3. Do you sell obsolete or discontinued breakers?

Yes. We carry a wide range of obsolete and difficult-to-find breakers from major brands. If you don’t see the exact part you need, contact us and we’ll help locate it.

4. Are your products tested before shipping?

Absolutely. All reconditioned products undergo a full inspection and testing process to ensure reliability, safety, and performance before they leave our facility.

5. Do your products come with a warranty?

Yes. All products come with a standard warranty against defects. Warranty length may vary depending on the product type. Check the product page or contact us for details.


Ordering & Shipping

6. How fast will my order ship?

Most in-stock orders ship within 24–48 hours. Expedited shipping options are also available at checkout.

7. Do you offer international shipping?

Yes. We ship to many countries worldwide. Shipping fees and delivery times vary depending on the destination.

8. Can I track my order?

Yes. Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.

9. Do you offer local pickup?

If you are located near our warehouse, we may be able to arrange local pickup. Contact us before placing your order to confirm availability.


Returns & Support

10. What is your return policy?

We accept returns within a specific timeframe (usually 14–30 days depending on the product). Items must be in their original condition. Please contact our support team to initiate a return.

11. What if I received the wrong part or a damaged item?

Contact us immediately. We will quickly assist with returns, replacements, or refunds. Your satisfaction is our priority.

12. How do I know which breaker is compatible with my panel?

If you’re unsure, our team can help identify the correct part. Simply send us:

  • A photo of the existing breaker
  • The panel label
  • The breaker model number (if visible)

We’ll help match the right product.

13. Do you offer bulk or wholesale pricing?

Yes. For contractors, electricians, and resellers, we offer bulk pricing on many items. Contact us for a custom quote.


Company Information

14. Are you an authorized distributor?

We source products from trusted suppliers and distributors. While not all items come directly from manufacturers, every product we sell is inspected and guaranteed to meet industry performance standards.

15. How can I contact customer support?

You can reach us via email, phone, or through the contact form on our website. Our team is ready to help with product inquiries, order questions, and technical support.

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Disclaimer: Alpha Breakers and Controls offers new, used, surplus, and re-certified products. We are not an authorized distributor, affiliate, r representative for the brands we carry. Most items sold by Alpha breakers and controls include our own 2-year warranty but do not carry the original manufacturer's warranty. All trademarks, brand names, and logos mentioned are the property of their respective vners. This website is not endorsed, sanctioned, or approved by any listed manufacturer or tradename. Any reproduction, linking, framing, scraping, spidering, bot activity, or other transfer of website content to another website or networked computer environment for any purpose is strictly prohibited.
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